Terms and Conditions

Effective Date: 26 Nov 2024

Welcome to Wisdomley Psychological & Family Consultant (“we,” “us,” or “our”), owned and operated by Wisdomley Enterprise. By accessing our website (including wisdomley.com and related apps), engaging in our services, or purchasing from us, you agree to these Terms and Conditions (“Terms”) and any additional policies referenced herein.

Please read these Terms carefully before using our services. If you disagree with any part, you must refrain from using our website and services.

1. Overview of Services & Products

We provide:

  1. Counseling & Consultation Services: Delivered by licensed and accredited professionals to support mental well-being and personal growth.
  2. Psychoeducation Programs: Evidence-based workshops and training for individuals, families, and organizations.
  3. Products: Psychological related products such as eBooks, self-help tools and merchandise.

While we strive to deliver high-quality services, these are not substitutes for clinical diagnoses or emergency care. If you face a life-threatening situation or medical emergency, contact emergency services immediately (e.g., 999 in Malaysia).

2. Use of Counseling, Consultation & Psychoeducation Program Services

2.1 Professional Standards for Counseling & Consultation

We ensure that our counselors:

  • Are accredited and licensed professionals, holding certifications such as K.B. or P.A..
  • Have a relevant academic degree, with at least one year of experience and 1,000 hours of practical experience.
  • Adhere to professional and ethical guidelines.

While our services aim to benefit clients, they may not suit everyone’s needs or substitute for in-person care in certain circumstances. Services are not designed for:

  • Immediate crisis intervention.
  • Clinical diagnosis requiring official documentation (e.g., court-ordered evaluations).
  • Prescriptive advice on medical treatments or medications.

2.2. Confidentiality

All client information shared during sessions is treated with the utmost confidentiality, except as required by law (e.g., risks of harm to self or others). Refer to our Privacy Policy for more details.

2.3. Website Usage

By using our website, you agree to:

  • Use it for lawful purposes only.
  • Not engage in unauthorized reproduction, modification, or redistribution of website content.
  • Acknowledge that third-party links on our site are not controlled by us, and we are not liable for their content or practices.

2.4. Payment and Billing

  • Payments for services must be made as per the rates disclosed at the time of booking.
  • Late cancellations (less than 7 days) or missed sessions may incur a fee.
  • Payments are processed through secure third-party systems, and we are not liable for their performance.

2.5. Intellectual Property

All content on this website, including text, graphics, logos, and media, is owned by Wisdomley Enterprise. Unauthorized use, copying, or distribution of our intellectual property is strictly prohibited.

2.6. Privacy and Security

Protecting your information is a priority. By agreeing to these Terms, you also agree to our Privacy Policy.

2.7. Disclaimers and Limitations of Liability

  • We do not guarantee uninterrupted or error-free access to our website or services.
  • Services and content are provided “as is” without warranties of any kind, whether express or implied.
  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our services or website.

2.8. Indemnification

You agree to indemnify and hold harmless Wisdomley Enterprise, its employees, contractors, and affiliates, from any claims, damages, or expenses arising from your violation of these Terms or applicable laws.

2.9. Modifications to Services

We reserve the right to modify or discontinue our services or products without prior notice. Prices for services may change at any time.

2.10. Termination

We reserve the right to terminate access to our website or services at our sole discretion, with or without cause or notice.

3. Sale of Products

3.1. Products Overview

We offer products for purchase, including eBooks, self-help tools, and merchandise (collectively, “Products”). By purchasing Products from our website, you agree to the terms set out below, as well as the general terms that apply to all services and website usage.

3.2. Order Process

  • Placing an Order: Orders can be placed directly on our website. You are responsible for ensuring that all information provided during the ordering process is accurate.
  • Order Confirmation: Upon placing an order, you will receive an email confirming receipt of your order. This does not constitute acceptance of your order. Acceptance occurs only when your payment is successfully processed and the order is fulfilled.
  • Cancellation: Orders cannot be canceled once they are processed or shipped.

3.3. Pricing and Payment

  • Prices for Products are listed in MYR, exclusive of applicable taxes or shipping fees (if any).
  • Payment must be made in full at the time of purchase via our secure payment systems.
  • We reserve the right to adjust prices or promotional offers at any time without prior notice.

3.4. Delivery and Shipping

  • Digital Products: eBooks and other digital tools will be delivered electronically via email or a download link provided after payment confirmation.
  • Physical Products: Merchandise and self-help tools will be shipped to the address provided at checkout. Shipping times and costs will be displayed at the time of purchase.
  • We are not responsible for delays or errors caused by third-party shipping providers.

3.5. Refund and Returns Policy

All purchases are entitled to refund and return. Refer to our Refund and Returns Policy for more details.

3.6. Product Use and Restrictions

  • Products are for personal use only and must not be reproduced, distributed, or used for commercial purposes without prior written permission.
  • Self-help tools and merchandise are designed to support well-being and personal growth but are not substitutes for professional counseling or medical advice.

3.7. Disclaimer of Warranties for Products

We make no warranties or representations regarding the accuracy, effectiveness, or suitability of any Product for your specific needs. All Products are sold “as is.”

3.8. Limitation of Liability

Our liability for any defective Product is limited to the replacement of the Product or a refund, at our discretion. We are not responsible for any indirect or consequential damages resulting from the use of our Products.

4. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and us. Any ambiguities in interpreting these Terms will not be construed against the drafting party.

5. Changes to Terms and Conditions

We may update these Terms at any time. Changes will be posted on this page, and your continued use of our services and purchase of Products constitutes acceptance of the updated Terms.

6. Governing Law

These Terms are governed by the laws of Malaysia. Disputes will be resolved in accordance with these laws.

7. Contact Us

For questions about these Terms, contact us at:
Email: wisdomleymy@gmail.com
Phone: +60194581897